The setup process is very simple. Upon signup we will print and ship your unique table top cards with the card holders (about 5 business days). Once you decide what hardware will be used for the Terminal apps and we help you train your staff, the setup process is complete and you can schedule a roll out date.
Of course! We provide a range of training options:
The short answer is "no". The long answer is "it depends".
Our platform is designed to work with existing hardware, however in some cases the restaurant might want to purchase additional touch monitors to supplement existing hardware. Here is how we see a typical scenario XcuseMe App platform is designed for:
In case your restaurant needs any additional touch monitors we can supply them at competitive prices, however in order to help our clients with their bottom line we always encourage them to first explore creative ways to avoid these extra costs.
Yes. We supply our clients with individually printed table top cards and holders. You get the choice of 4"x6" cards with acrylic holder, 2"x6" cards with stainless steel holder, or stickers.
Each card has a unique QR code and table number. We also recommend adding your restaurant's Wifi credentials for your guests' convenience. As part of our service we will make a special design to match the branding of your restaurant.
We are confident in our product's value proposition, and because of that we want our clients to feel confident with the deal they are getting.
That's why we have no long term contracts and offer a 30-day money back guarantee. Try the product for a month and if you feel that for any reason it is not working for your restaurant we will fully refund our fees.
Note: in that unlikely scenario we would ask you to return all cards, holders, and monitors (if any were supplied by us) before we refund the one-time onboarding fee. Also, please note that any fees paid by us to third parties involved, such as monitor installation and/or staff training are non refundable.
Of course! Your servers will see all signed in users at every table, and every guest can generate his or her own service requests.
Yes! Many guests prefer to spend their meal in the privacy of their party, and they have an option to flag their table for "Privacy".
Your servers will see this table clearly marked as such, and should avoid interacting with the guests at that table until the guests themselves initiate contact through the app.
Did you know there are over 150 different POS systems available on the market today?
The great thing about XcuseMe App is that we designed it to be POS agnostic. Regardless of what POS is used in your restaurant, or if you use none at all - XcuseMe App would fit right in.
As we are expanding XcuseMe App functionality to cover mobile payments, menus and more, we are exploring different ways to integrate with existing POS systems. We will prioritize integration with two types of POS: ones that are integration-friendly, and those used by majority of our clients. Stay tuned!