Relic from the past
Today individual smartphones are a practical extension of our selves. Why then do we still need old phones in our hotel rooms?
XcuseMe App helps hotels make the leap into the 21st century by shifting the function of the old room phone to the service cloud - and greatly expanding it.
XcuseMe App would make phones in hotel rooms completely redundant
- Katya Mazuruk, Co-Founder and CEO
How it works
Guests are introduced to XcuseMe App at the reception, and proceed to access the web app by scanning a QR code from key card or flyer in the room, using their personal smart device.
Guest app lets users request service from a variety of request types, order food, address issues, chat with the hotel staff and more.
Hotel staff handles these requests through XcuseMe Terminal App. It runs on a wide variety of devices - from personal smart devices (phones, tablets and watches), to shared touch monitors, regular computers and POS terminals.
Terminal app can be customized to reflect individual staff member's settings such as name and photo, unique color for their hotel section and much more.
XcuseMe Management Console gives hotel managers a unique look into the operations of their establishment.
See the live and historic flow of service requests from your guests, measure and compare the performance of your staff, and most importantly - get alerted in real time when issues surface.
Each generation has its quirks, and millennials are certainly no exception. One piece of unspoken etiquette? Avoid phone calls — at all costs.
Streamlining communication between your guests and hotel staff results in better user experience, more orders of food and paid hotel/resort services, and removes unnecessary middlemen.
This converts to immediate boost to the bottom line, as well as overtime improvement to hotel's reputation.
With direct service request communication and built-in chat functions, hotel staff members make fewer (unnecessary) trips a day, while providing focused and fast service.
What you get is happier guests, and much more operational efficiency!
With XcuseMe App your guests get unprecedented control over their entire experience, without putting extra pressure on your hotel's operations.
Being able to communicate with hotel staff from the comfort of their personal smart device leads to raving guests, eager to experience more on what your hospitality establishment has to offer - and come back again.
Frequently Asked Questions
How does the setup process look like?
The setup process is very simple. Upon signup we will print and ship your unique table top room flyers and key pouch cards (see question #4). It should take about 5 business days). Once you decide what hardware will be used for the Terminal apps (see question #3) and we help you train your staff, the setup process is complete and you can schedule the roll out date.
Do you provide any training?
Of course! We provide a range of training options:
As the owner you can start with an online demo and help materials to get yourself familiarized with how XcuseMe App platform works.
Your dedicated Account Manager will further assist with answering your questions, and scheduling online training sessions with your staff (we can break the staff training into several sessions).
If such need arises we can organize a training session at your location for a small one time fee (we recruit local training consultants for that purpose).
Do I need to buy any hardware?
The short answer is "no". The long answer is "it depends".
Our platform is designed to work with existing hardware, however in some cases the restaurant might want to purchase additional touch monitors to supplement existing hardware. Here is how we see a typical scenario XcuseMe App platform is designed for:
Guests use personal smart phones or tablets - there is no table top hardware necessary (only small instructional cards, see next FAQ).
The servers can use a wide variety of existing hardware, depending on restaurant policies: their personal phones, smart watches, tablets, existing POS monitors (either unused, lightly used ones, or ones that can be split and contain a narrow side strip with XcuseMe Terminal App), or new monitors installed specifically for XcuseMe Terminal App.
Management can use any device ranging from personal phones to desktops for the management console.
In case your restaurant needs any additional touch monitors we can supply them at competitive prices, however in order to help our clients with their bottom line we always encourage them to first explore creative ways to avoid these extra costs.
What if it doesn't work for us?
We are confident in our product's value proposition, and because of that we want our clients to feel confident with the deal they are getting.
Does XcuseMe App integrate with my POS?
Did you know there are over 150 different POS systems available on the market today?
Can multiple guests in the same room use XcuseMe App?
Of course! Your staff will see all signed in users in each room, and every guest can generate his or her own service requests.
Do we need to put anything in the rooms?
Yes. We supply our clients with individually printed table top flyers (to be put in rooms) and key pouch cards (to be given to guests during registration).
Each card and flyer has a QR code unique to your hotel, and the guests will be requested to type in their room number once they scan the QR code.
In The Pipeline
As we are rolling out our core product, the team is already hard at work on more features and add-on. This is a sneak peek on what is coming in the next 12 months.