XcuseMe App would make phones in hotel rooms completely redundant

- Katya Mazuruk, Co-Founder and CEO

How it works

Guests

Guests are introduced to XcuseMe App at the reception, and proceed to access the web app by scanning a QR code from key card or flyer in the room, using their personal smart device.

Guest app lets users request service from a variety of request types, order food, address issues, chat with the hotel staff and more.

Hotel staff

Hotel staff handles these requests through XcuseMe Terminal App. It runs on a wide variety of devices - from personal smart devices (phones, tablets and watches), to shared touch monitors, regular computers and POS terminals.

Terminal app can be customized to reflect individual staff member's settings such as name and photo, unique color for their hotel section and much more.

Management

XcuseMe Management Console gives hotel managers a unique look into the operations of their establishment. 

See the live and historic flow of service requests from your guests, measure and compare the performance of your staff, and most importantly - get alerted in real time when issues surface. 

 

Each generation has its quirks, and millennials are certainly no exception. One piece of unspoken etiquette? Avoid phone calls — at all costs.

Forbes

 

Benefits

To
Management

bottom line.

Streamlining communication between your guests and hotel staff results in better user experience, more orders of food and paid hotel/resort services, and removes unnecessary middlemen.

This converts to immediate boost to the bottom line, as well as overtime improvement to hotel's reputation.

UNNECESARY MIDDLEMEN
No
KNOW YOUR GUESTS KNOW THE TRENDS
DATA
IMPROVEMENT IN REPUTATION
17%
MORE ANNUAL REVENUE PER ROOM
$400

To
Staff

less trips,

more control!

With direct service request communication and built-in chat functions, hotel staff members make fewer (unnecessary) trips a day, while providing focused and fast service.

What you get is happier guests, and much more operational efficiency!

To
Guests

With XcuseMe App your guests get unprecedented control over their entire experience, without putting extra pressure on your hotel's operations.

Being able to communicate with hotel staff from the comfort of their personal smart device leads to raving guests, eager to experience more on what your hospitality establishment has to offer - and come back again.

 

Frequently Asked Questions

READY TO give

your guests
the service

they expect?

In The Pipeline

As we are rolling out our core product, the team is already hard at work on more features and add-on. This is a sneak peek on what is coming in the next 12 months. 

Stay tuned!

MOBILE MENU

Enrich your guests experience with a mobile food menu they can order from with their phones

SURVEYS

Get unique insight into your customers' experience with our survey add-on

X-MARKETPLACE

Have amenities and services? Advertise them to your hotel guests through our marketplace

PREMIUM DATA

Find out how your service ranks compared to the average or that of your competitors

 
 

Tel: 347-322-1600

21260 Serango Dr.
West Linn, OR 97068