XcuseMe App would make phones in hotel rooms completely redundant
- Katya Mazuruk, Co-Founder and CEO
How it works
Guests are introduced to XcuseMe App at the reception, and proceed to access the web app by scanning a QR code from key card or flyer in the room, using their personal smart device.
Guest app lets users request service from a variety of request types, order food, address issues, chat with the hotel staff and more.
Hotel staff handles these requests through XcuseMe Terminal App. It runs on a wide variety of devices - from personal smart devices (phones, tablets and watches), to shared touch monitors, regular computers and POS terminals.
Terminal app can be customized to reflect individual staff member's settings such as name and photo, unique color for their hotel section and much more.
XcuseMe Management Console gives hotel managers a unique look into the operations of their establishment.
See the live and historic flow of service requests from your guests, measure and compare the performance of your staff, and most importantly - get alerted in real time when issues surface.
Each generation has its quirks, and millennials are certainly no exception. One piece of unspoken etiquette? Avoid phone calls — at all costs.
Streamlining communication between your guests and hotel staff results in better user experience, more orders of food and paid hotel/resort services, and removes unnecessary middlemen.
This converts to immediate boost to the bottom line, as well as overtime improvement to hotel's reputation.
With direct service request communication and built-in chat functions, hotel staff members make fewer (unnecessary) trips a day, while providing focused and fast service.
What you get is happier guests, and much more operational efficiency!
With XcuseMe App your guests get unprecedented control over their entire experience, without putting extra pressure on your hotel's operations.
Being able to communicate with hotel staff from the comfort of their personal smart device leads to raving guests, eager to experience more on what your hospitality establishment has to offer - and come back again.
Frequently Asked Questions
READY TO give
In The Pipeline
As we are rolling out our core product, the team is already hard at work on more features and add-on. This is a sneak peek on what is coming in the next 12 months.