Industry is evolving
Changing customer habits, shifting demographics, and regulatory pressure create new challenges for restaurants.
XcuseMe App is here to help. It is designed to enhance guest experience, while taking pressure off the service staff.
XcuseMe App can help any waiter - regardless of experience or training - become a star
- Katya Mazuruk, Co-Founder and CEO
How it works
Guests are introduced to XcuseMe App by their server, and proceed to access the web app by scanning a QR code at their table using their personal smart device.
Guest app lets users request service from a variety of request types, address issues, chat with the service staff and more.
Service staff handles these requests through XcuseMe Terminal App. It runs on a wide variety of devices - from personal smart devices (phones, tablets and watches), to shared touch monitors, regular computers and POS terminals.
Terminal app can be customized to reflect individual server settings such as name and photo, unique color for their section and much more.
XcuseMe Management Console gives restaurant managers a unique look into the operations of their establishment, something that eluded them - till now.
See the live and historic flow of service requests from your guests, measure and compare the performance of your staff, and most importantly - get alerted in real time when issues surface.
64% of millennials and Gen Z respondents said they "would love" for their restaurant server to call them by name
* 2018 poll of 1,500 consumers by the Culinary Visions Panel's Mindful Dining Initiative
Knowing Your Customer
When someone enters the door of your food establishment, what do you know about that person?
In today's age of data and privacy it's crucial to strike a careful balance between what you can know, and what your customers expect you to know. We give your guests a tool to supply you the information needed to give them the kind of service - and attention - that they seek.
Your customers don't want to be disturbed.
Balance guest comfort with the need to keep the tables rotating.
Know who your customer is.
Repeat or new
Give your new customers a warm welcome. Treat your repeat ones as family.
XcuseMe App arms your service staff with information to give your guests a personalized experience with the level of privacy they expect,
while making sure tables rotate so that many more guests can enjoy your establishment's hospitality.
From faster table rotation, less service staff trips and better user experience resulting in overtime improvement in restaurant reputation, we estimate an annual boost to revenue will be more than 20 times the cost of XcuseMe App service.
That's one investment you can't afford not to make!
higher retention rate and less dependence on service staff
get alerts on issues when they happen
novel tool to track and monitor server performance
With such features as built-in chat, and Privacy option, servers get to make way fewer trips a day, while providing focused and fast service.
What you get is happy guests, higher tips and with faster table rotation - even MORE tips!
With XcuseMe App your guests get unprecedented control over their entire dining experience, without putting extra pressure on your restaurant's operations.
Being able to communicate with their server in the comfort zone of their personal smart device leads to diners leaving your place more satisfied and ready to return.
Today your guests already have the tool to address their service needs, but that is not the end. Our team is working hard to roll out additional functions such as mobile ordering and checkout, social sharing, and a special loyalty program - to bring them back to your restaurant as soon as possible!
wait, what about the kitchen staff?
No worries, we did not forget about them!
Although the focus of XcuseMe App is to streamline the service, there is one very important tradition that we believe is in decline - complimenting your chef for a wonderful meal.
Now your guests get a chance to do that with just a tap! A small token that goes a long way to show these hard working folks that their work is much appreciated.
Frequently Asked Questions
How does the setup process look like?
The setup process is very simple. Upon signup we will print and ship your unique table top cards (see question #4) with the card holders (about 5 business days). Once you decide what hardware will be used for the Terminal apps (see question #3) and we help you train your staff the setup process is complete and you can schedule the roll out date.
Do you provide any training?
Of course! We provide a range of training options:
As the owner you can start with an online demo and help materials to get yourself familiarized with how XcuseMe App platform works.
Your dedicated Account Manager will further assist with answering your questions, and scheduling online training sessions with your staff (we can break the staff training into several sessions).
If such need arises we can organize a training session at your location for a small one time fee (we recruit local training consultants for that purpose).
Do I need to buy any hardware?
The short answer is "no". The long answer is "it depends".
Our platform is designed to work with existing hardware, however in some cases the restaurant might want to purchase additional touch monitors to supplement existing hardware. Here is how we see a typical scenario XcuseMe App platform is designed for:
Guests use personal smart phones or tablets - there is no table top hardware necessary (only small instructional cards, see next FAQ).
The servers can use a wide variety of existing hardware, depending on restaurant policies: their personal phones, smart watches, tablets, existing POS monitors (either unused, lightly used ones, or ones that can be split and contain a narrow side strip with XcuseMe Terminal App), or new monitors installed specifically for XcuseMe Terminal App.
Management can use any device ranging from personal phones to desktops for the management console.
In case your restaurant needs any additional touch monitors we can supply them at competitive prices, however in order to help our clients with their bottom line we always encourage them to first explore creative ways to avoid these extra costs.
What if it doesn't work for us?
We are confident in our product's value proposition, and because of that we want our clients to feel confident with the deal they are getting.
Does XcuseMe App integrate with my POS?
Did you know there are over 150 different POS systems available on the market today?
Can multiple guests at the same table use XcuseMe App?
Of course! Your servers will see all signed in users at every table, and every guest can generate his or her own service requests.
Do we need to put anything on the tables?
Yes. We supply our clients with individually printed table top cards and holders. You get the choice of 4"x6" cards with acrylic holder, or 2"x6" cards with stainless steel holder.
Do guests have the option to signal their waiter that they don't want to be disturbed?
Yes! Many guests prefer to spend their meal in the privacy of their party, and they have an option to flag their table for "Privacy".
In The Pipeline
As we are rolling out our core product, the team is already hard at work on more features and add-on. This is a sneak peek on what is coming in the next 12 months.