XcuseMe App can help any waiter - regardless of experience or training - become a star
- Katya Mazuruk, Co-Founder and CEO
How it works
Guests are introduced to XcuseMe App by their server, and proceed to access the web app by scanning a QR code at their table using their personal smart device.
Guest app lets users request service from a variety of request types, address issues, chat with the service staff and more.
Service staff handles these requests through XcuseMe Terminal App. It runs on a wide variety of devices - from personal smart devices (phones, tablets and watches), to shared touch monitors, regular computers and POS terminals.
Terminal app can be customized to reflect individual server settings such as name and photo, unique color for their section and much more.
XcuseMe Management Console gives restaurant managers a unique look into the operations of their establishment, something that eluded them - till now.
See the live and historic flow of service requests from your guests, measure and compare the performance of your staff, and most importantly - get alerted in real time when issues surface.
64% of millennials and Gen Z respondents said they "would love" for their restaurant server to call them by name
* 2018 poll of 1,500 consumers by the Culinary Visions Panel's Mindful Dining Initiative
Knowing Your Customer
When someone enters the door of your food establishment, what do you know about that person?
In today's age of data and privacy it's crucial to strike a careful balance between what you can know, and what your customers expect you to know. We give your guests a tool to supply you the information needed to give them the kind of service - and attention - that they seek.
XcuseMe App arms your service staff with information to give your guests a personalized experience with the level of privacy they expect,
while making sure tables rotate so that many more guests can enjoy your establishment's hospitality.
From faster table rotation, less service staff trips and better user experience resulting in overtime improvement in restaurant reputation, we estimate an annual boost to revenue will be more than 20 times the cost of XcuseMe App service.
That's one investment you can't afford not to make!
higher retention rate and less dependence on service staff
get alerts on issues when they happen
novel tool to track and monitor server performance
With such features as built-in chat, and Privacy option, servers get to make way fewer trips a day, while providing focused and fast service.
What you get is happy guests, higher tips and with faster table rotation - even MORE tips!
With XcuseMe App your guests get unprecedented control over their entire dining experience, without putting extra pressure on your restaurant's operations.
Being able to communicate with their server in the comfort zone of their personal smart device leads to diners leaving your place more satisfied and ready to return.
Today your guests already have the tool to address their service needs, but that is not the end. Our team is working hard to roll out additional functions such as mobile ordering and checkout, social sharing, and a special loyalty program - to bring them back to your restaurant as soon as possible!
wait, what about the kitchen staff?
No worries, we did not forget about them!
Although the focus of XcuseMe App is to streamline the service, there is one very important tradition that we believe is in decline - complimenting your chef for a wonderful meal.
Now your guests get a chance to do that with just a tap! A small token that goes a long way to show these hard working folks that their work is much appreciated.
Frequently Asked Questions
READY TO SPEND
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In The Pipeline
As we are rolling out our core product, the team is already hard at work on more features and add-on. This is a sneak peek on what is coming in the next 12 months.